CGV

Terms and Conditions of Sale – ONYOUL

Last updated: August 2026

1. Company Information

ONYOUL
Address: Paris, France
Email: sales1@onyoul.com
Website: https://www.onyoul.com

2. Scope and Acceptance

These Terms and Conditions of Sale (“Terms”) apply to all purchases made through www.onyoul.com.

By placing an order on the website, the customer confirms that they have read, understood, and accepted these Terms.

These Terms apply without prejudice to any mandatory consumer rights granted under applicable French law, European Union law, or the laws of the customer’s country of residence.

3. Products

ONYOUL offers footwear, clothing, accessories, and related fashion products.

We make reasonable efforts to ensure that all product descriptions, photographs, colors, sizes, specifications, availability, and prices shown on the website are accurate.

However, actual product colors may vary slightly depending on screen settings, lighting conditions, photography, and manufacturing variations.

Product images are provided for illustrative purposes.

Product availability is subject to stock at the time the order is placed.

4. Prices and Taxes

Product prices are displayed in the currency applicable to the customer’s selected country or region.

Where required by applicable law, displayed prices include applicable taxes.

ONYOUL reserves the right to change prices at any time. However, the price charged to the customer will be the price displayed and confirmed at the time the order is placed.

ONYOUL offers free standard shipping on all orders placed through the website.

There is no minimum order value required for free standard shipping unless otherwise clearly stated on the website.

Any additional optional charges, if applicable, will be clearly displayed before the customer confirms the order.

5. Orders

Customers may place orders directly through the ONYOUL website.

Before confirming an order, customers are responsible for checking:

the selected product;
size;
quantity;
delivery address;
billing information;
contact information;
final order amount.

Once an order has been submitted successfully, the customer will receive an order confirmation by email.

An order is only considered accepted after payment has been successfully authorized and the order confirmation has been issued.

ONYOUL reserves the right to refuse or cancel an order for legitimate reasons, including:

suspected fraud or unauthorized payment;
payment failure;
incorrect pricing caused by an obvious technical error;
stock unavailability;
incomplete or incorrect customer information;
abuse of promotional offers;
violation of these Terms.

If ONYOUL cancels an order after payment has been received, the amount paid will be refunded to the original payment method.

6. Payment

Payment must be made using one of the payment methods available at checkout.

Depending on the customer’s country, device, and eligibility, payment methods may include:

Shopify Payments;
major credit cards;
debit cards;
PayPal;
Apple Pay;
Google Pay;
other local or alternative payment methods displayed at checkout.

Payment transactions are processed securely by third-party payment service providers.

ONYOUL does not store customers’ complete payment card information.

An order will only be processed after payment has been successfully authorized.

If payment authorization fails, the order may not be confirmed.

7. Shipping and Delivery

ONYOUL provides free standard shipping on all orders.

Orders are shipped to countries and regions available for selection during checkout.

Estimated delivery time is generally 10 to 15 business days after order processing.

Delivery times are estimates and may vary depending on:

destination country;
carrier operations;
customs procedures;
public holidays;
weather conditions;
peak sales periods;
transportation disruptions;
other circumstances outside ONYOUL’s reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

ONYOUL cannot be held responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

Where a parcel is returned to ONYOUL because of an incorrect address, refusal of delivery, or failure to collect the parcel, ONYOUL may contact the customer to arrange an appropriate solution.

Any rights available to the customer under applicable consumer law remain unaffected.

8. Right of Withdrawal

Customers who benefit from a statutory right of withdrawal under applicable consumer law may notify ONYOUL of their decision to withdraw from the purchase within 14 days from the date the order is received.

To request a return, please contact:

sales1@onyoul.com

Customers should contact ONYOUL before sending any item back so that the appropriate return instructions can be provided.

The exercise of any statutory right of withdrawal remains subject to applicable consumer protection law.

9. Return Eligibility and Product Condition

To qualify for a return, products must remain in a condition that allows them to be resold as new, subject to applicable consumer law.

Returned products must generally:

be unworn and unused;
be in their original condition;
show no signs of wear;
show no stains or damage;
have no strong odors, including perfume, smoke, or body odor;
not have been washed;
not have been altered or modified;
include the original packaging;
include all original tags, labels, accessories, and documentation supplied with the product.

Shoes should only be tried on indoors and on a clean surface.

Clothing may be tried on for the purpose of checking fit and appearance, but should not be worn beyond what is reasonably necessary for inspection.

If a returned product shows signs of use, wear, washing, alteration, damage, staining, odor, missing packaging, missing labels, or any other condition that reduces its resale value, ONYOUL may refuse the return or apply an appropriate reduction to the refund where permitted by applicable law.

Nothing in this section limits any mandatory rights available to consumers under applicable law.

10. Return Procedure

Customers wishing to make a return should contact:

sales1@onyoul.com

The customer should provide:

order number;
name used for the order;
email address used for the order;
product to be returned;
reason for the return, where appropriate.

ONYOUL will provide return instructions where required.

Customers should not send returns to an address without first obtaining the appropriate return instructions.

Customers are responsible for securely packaging the returned item.

Where permitted by applicable law, return shipping costs may be the responsibility of the customer unless:

the product is defective;
the incorrect product was sent;
the product was damaged before delivery;
ONYOUL has agreed otherwise.

11. Refunds

Once a returned item has been received, it will be inspected.

If the return meets the applicable return conditions, the refund will be approved.

ONYOUL aims to process approved refunds within 48 hours after inspection.

Refunds will generally be issued to the original payment method.

The time required for the refunded amount to appear in the customer’s account depends on the customer’s bank, card issuer, or payment provider.

Where applicable, ONYOUL may reduce the refund to reflect any decrease in the product’s value resulting from handling beyond what is reasonably necessary to inspect the nature, characteristics, and fit of the product, where permitted by law.

Any statutory refund rights remain unaffected.

12. Incorrect, Damaged, or Defective Products

Customers should contact ONYOUL as soon as possible if they receive:

an incorrect product;
a damaged product;
a defective product;
an incomplete order.

Please contact:

sales1@onyoul.com

Customers may be asked to provide photographs or other reasonable evidence so that the issue can be assessed.

Where appropriate, ONYOUL may offer:

a replacement;
a refund;
another suitable remedy.

This section does not limit any statutory rights relating to defective or non-conforming goods.

13. Statutory Warranties

Products sold by ONYOUL are covered by mandatory statutory consumer warranties applicable under French law, European Union law, and, where relevant, the law of the customer’s country of residence.

These rights may include legal guarantees relating to:

conformity of goods;
defective products;
hidden defects.

Nothing in these Terms excludes or restricts any consumer right that cannot legally be excluded or restricted.

14. Personal Data and Privacy

ONYOUL is committed to protecting customers’ personal data.

Personal information may be collected and processed for purposes including:

processing orders;
payment administration;
shipping and delivery;
customer service;
fraud prevention;
legal and regulatory compliance;
website improvement;
marketing communications where consent has been provided.

For more information about the collection, use, storage, and protection of personal data, please refer to the Privacy Policy available on the website.

15. Intellectual Property

The ONYOUL website and its original content, including text, graphics, branding, layouts, photographs, and other original materials, are protected by applicable intellectual property laws.

No protected content may be reproduced, distributed, modified, or used commercially without prior authorization, except where permitted by law.

Any third-party trademarks, brand names, product names, logos, or intellectual property displayed on the website remain the property of their respective owners.

16. Website Availability

ONYOUL aims to keep the website available and functioning correctly.

However, access may occasionally be interrupted due to:

maintenance;
technical issues;
hosting failures;
network disruptions;
security incidents;
circumstances outside ONYOUL’s reasonable control.

ONYOUL does not guarantee uninterrupted or error-free access to the website.

17. Limitation of Liability

ONYOUL will not be liable for indirect, incidental, or unforeseeable losses arising from use of the website or purchase of products, except where liability cannot legally be excluded.

Nothing in these Terms excludes or limits liability for:

fraud;
intentional misconduct;
death or personal injury where legally applicable;
mandatory consumer rights;
any other liability that cannot lawfully be excluded.

18. Force Majeure

ONYOUL will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances outside its reasonable control.

Such circumstances may include:

natural disasters;
strikes;
transportation disruptions;
customs delays;
government restrictions;
war or civil unrest;
major network outages;
payment service interruptions;
public health emergencies;
other events of force majeure.

19. Governing Law

These Terms are governed by applicable French law.

However, customers residing in another country may continue to benefit from mandatory consumer protection rights available under the laws applicable to them.

Nothing in these Terms deprives a consumer of any mandatory protections available under applicable law.

20. Complaints and Dispute Resolution

If a customer has a complaint or dispute relating to an order, they are encouraged to contact ONYOUL first so that an amicable solution can be sought.

Please contact:

sales1@onyoul.com

ONYOUL will make reasonable efforts to resolve legitimate customer complaints.

Customers may also exercise any mediation, alternative dispute resolution, or legal rights available to them under applicable law.